Return & Exchange Policy

RETURNS

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We have a 30-day limited return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item(s) must have been lost in transit, damaged in transit or incorrect item. If lost in transit, tracking information will be reviewed for eligibility and damaged in transit must submit photographic evidence of product damage. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sarcasticspice.com with order number included.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@sarcasticspice.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned: custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The exchange policy reflects the return policy and exchanges are only accepted if and item is lost in transit, damaged in transit or if you received the incorrect item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sarcasticspice.com.